Returns & Exchanges
At Bluemercury, we want you to be completely satisfied with your purchase, which is why we offer free returns and exchanges on most products within 30 days of the original purchase date. Items must be in their original condition, whether purchased online or at one of our neighborhood store locations.
Initiate Your Return
Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange.
Prepare Your Package
Carefully pack your items in the original shipping box or a similar sturdy container, ensuring all products are securely padded to prevent damage.
Print and Attach Label
Download and print your prepaid USPS return shipping label from the portal and affix it clearly to the outside of your package.
Drop Off and Track
Hand your package to any USPS mail carrier or drop it off at a local Post Office, then use your tracking number to monitor the status of your refund.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing