Frequently Asked Questions
Expert answers to your beauty and skincare inquiries.
What is the Bluemercury return policy?
We offer free returns on all orders within 30 days of purchase. Products must be in new or gently used condition to qualify for a full refund to your original payment method.
How can I track my shipment?
Once your order has been processed, you will receive an email with a tracking number and a link to the carrier's website to monitor your delivery status in real-time.
Are your products authentic?
Yes, Bluemercury is an authorized retailer for every brand we carry. We source all products directly from the manufacturers to ensure 100% authenticity and quality.
Do you offer free samples with orders?
Absolutely! We include a selection of complimentary deluxe samples with every online order so you can discover new favorites from our curated collection.
What are the benefits of the BlueRewards program?
BlueRewards members earn points for every dollar spent, receive birthday gifts, enjoy free ground shipping on all orders, and gain early access to exclusive sales and events.
Can I book a spa treatment online?
Yes, you can schedule facials, brow styling, and other luxury spa services through our website by selecting your preferred store location and service provider.